Case Study: Bjørvika Apartments saves time and boosts upgrade bookings with NewBook International

Bjørvika Apartments - Customer Case Study

NewBook International, Inc. worked with Bjørvika Apartments, which needed a better way to manage guest communications. The challenge was that guests booked an apartment type, not a specific unit, and the exact address couldn't be confirmed until the day before arrival, requiring time-consuming manual SMS updates.

Using NewBook’s SMS feature, the vendor provided a solution for sending automated messages containing the address and collecting arrival times. This automation saved the staff significant daily effort. Furthermore, NewBook enabled automated upgrade promotions, which increased revenue by enticing guests to pay for upgrades and automatically freeing up economy rooms for last-minute bookings.

Bjørvika Apartments

Julia-Catherine Huber

Operating Manager