Case Study: BIG4 Beacon Resort achieves significant revenue growth and operational savings with NewBook International, Inc.

BIG4 Beacon Resort - Customer Case Study

BIG4 Beacon Resort, a family-owned caravan park in Queenscliff, Victoria, wanted to stay ahead of industry trends, streamline operations and support ongoing growth while maintaining excellent guest experiences. To achieve this they partnered with NewBook International, Inc. in 2014 and adopted NewBook’s PMS, booking engine, channel manager, dynamic pricing, automation tools and multiple integrations tailored to their needs.

NewBook International, Inc. implemented an integrated solution including IDeaS Revenue Management, BPAY payments, paperless check-in, automated surveys and digital communications, which delivered measurable results: $161,000 additional revenue in the first year of dynamic pricing, a 13.7% revenue lift for Feb–Apr after the IDeaS integration, a 41% cut in credit card merchant fees, 95% of correspondence sent digitally, a 46% rise in international guests and significant staff growth—helping BIG4 Beacon Resort scale and earn industry recognition.

BIG4 Beacon Resort

Geoff Green

Manager