Case Study: Lumi achieves streamlined fleet reservations and better customer experience with TO THE NEW

Lumi cuts branch wait times with TO THE NEW

Lumi, a car rental and leasing company and part of the Seera Group, sought to modernize its operations and improve customer experience by replacing manual processes. Their challenges included inefficient fleet reservations and long customer wait times at branches. TO THE NEW was engaged to develop a digital solution using mobile apps and Drupal CMS to address these issues.

TO THE NEW developed native iOS and Android apps and implemented a Drupal CMS system to enable real-time data management. This solution streamlined the fleet reservation process, minimized customer wait times at counters, and provided visibility into available rental options. As a result, TO THE NEW successfully modernized Lumi's business, leading to improved operational efficiency and a significantly enhanced customer experience.

Lumi