Case Study: ICS Cool Energy boosts productivity and customer service with New Signature cloud collaboration

New Signature helped Cool Energy leader boost team productivity and customer service with cloud collaboration platforms

ICS Cool Energy, a European provider of cooling and heating solutions, needed to modernize its IT environment as the business grew across 8 disparate units. With New Signature, the company faced disconnected email and document systems, outdated servers, inconsistent software versions, and limited mobility for sales teams, all of which made collaboration difficult and put business continuity at risk.

New Signature implemented a modern cloud collaboration platform built around Microsoft Office 365, Windows Server 2012, Surface Pro 3 devices, and Dynamics CRM Online. The result was a more connected organization with centralized information in the cloud, faster customer response times, real-time teamwork, and improved productivity for mobile staff; ICS Cool Energy also gained a scalable, ISO-certified business continuity foundation that can be replicated quickly as it expands into new countries.

ICS Cool Energy