Case Study: The London Borough of Merton achieves automated, time-saving software deployment with New Boundary's Prism Deploy

The London Borough of Merton - Customer Case Study

The London Borough of Merton (Merton Council) is the local authority for a southwest London borough serving over 190,000 residents and managing about 2,500 workstations across 15 WAN sites. Faced with time-consuming, manual software installs and updates—either sending technicians onsite or using remote control—the IT team was spending thousands of staff-hours each year to keep desktops current and consistent.

After a formal tender the Council chose New Boundary Technologies’ Prism Deploy (distributed by NetWorld UK) to automate software distribution. Using Prism’s Configuration Groups and automated deployment packages, Merton moved to a “set-and-forget” model that drastically cut deployment time, improved installation uniformity, and freed IT staff to focus on higher‑value service tasks.

The London Borough of Merton

David Lovatt

Desktop and Servers Group Team Manager