Case Study: TK Elevator improves field service resolution with Neuron7

TK Elevator empowers field technicians to resolve issues more effectively

TK Elevator, a global leader in mobility solutions, faced the challenge of helping its field technicians resolve issues more efficiently on the first visit. They needed to make critical service information easier to find in real-time to reduce the frequency of escalations to support engineers.

To address this, TK Elevator partnered with the vendor Neuron7 to implement its Intelligent Search solution. This platform provided technicians with precise answers to resolve issues directly on their mobile devices. The partnership with Neuron7 yielded significant results, including a measurable decrease in inbound support calls and a reduction in call handle times, empowering technicians to work more effectively.

TK Elevator