Case Study: NCR Atleos achieves faster, more accurate field service resolution with Neuron7

How NCR is streamlining their field service with AI

NCR Atleos, a global enterprise in the self-service banking sector, faced significant inefficiencies in its field service operations. With information scattered across 17 different knowledge platforms, technicians struggled to find accurate resolution data, leading to excessive time spent on service inquiries, a high number of revisits, and a confusing parts ordering system. To address this challenge, NCR partnered with vendor Neuron7 to implement its AI-powered solutions.

Neuron7 provided its N7 Intelligent Search to unify NCR's disparate data sources into a single, intelligent platform. This solution allows technicians to quickly find precise answers from knowledge bases, documentation, and parts information. The implementation by Neuron7 resulted in a 50% reduction in support cases, a 92% accuracy rate in resolutions, and a 13% reduction in revisits, significantly improving both operational efficiency and technician effectiveness.

NCR