Case Study: a leading Asian bank improves debt recovery and cuts collection costs with Neural Technologies

Pioneering Partnership Managing risk and improving customer satisfaction

A leading Asian bank faced significant challenges in managing bad debt across its rapidly growing credit card and personal loan portfolios. Its existing systems were ineffective at prioritizing collection efforts and identifying delinquent accounts, leading to inefficiencies and lost revenue. To address this, the bank partnered with risk management provider Neural Technologies to implement their predictive analytical models.

Neural Technologies developed and deployed three specialized models for credit card collections, credit card recovery, and personal loans collection. The solution optimized the bank's efforts by intelligently prioritizing cases, identifying accounts that would resolve automatically, and determining which delinquent customers to pursue. This implementation by Neural Technologies delivered substantial results, saving considerable sums throughout the business and generating an additional $56,328 in recovered revenue every month.