Case Study: a leading national telecommunication service provider improves fraud and credit risk management with Neural Technologies' Optimus™

Leading National Telecommunication Service Provider - Customer Case Study

A leading national telecommunication service provider in EMEA, with nearly 34 million subscribers, sought a unified solution to manage fraud and credit risk. Their goals were to prevent revenue loss from bad debt, free up resources for complex investigations, and maintain customer satisfaction without hindering high-value subscribers. They partnered with Neural Technologies to implement its Optimus™ Fraud & Credit Risk Management solution to address these challenges.

Neural Technologies' Optimus™ solution provided dynamic spending limits, advanced warnings to prevent bill shock, and predictive usage monitoring. The results were significant, including a 38% increase in deactivated fraudulent lines, an 89% increase in collected revenue, and a 27% decrease in the time to deactivate fraud. The project was award-winning, and the customer praised the platform for its essential control, flexibility, and its role as an indispensable tool for their future needs.