Case Study: leading digital television entertainment service provider achieves faster identity theft detection with Neural Technologies ADSS

Leading Digital Television Entertainment Service Provider - Customer Case Study

The customer, a leading digital television entertainment service provider, faced significant challenges with identity theft and other fraudulent activities, such as commercial misuse and account flipping, which were costing them substantial revenue. To address this, they partnered with Neural Technologies and implemented their Optimus Fraud Management solution to better detect and manage these fraud cases.

Neural Technologies implemented an Automated Decision Support Solution (ADSS) to automate the investigation of identity theft alerts, which integrated data from external consortiums. This solution provided objective, statistical decision-making, which drastically reduced the manual investigation workload by 20% and improved detection accuracy. As a measurable result, the customer achieved a full return on their investment within seven months and saved over US$60 million by identifying fraudulent subscriptions.