Case Study: a leading communications service provider achieves unified customer exposure management with Neural Technologies

How one CSP is managing their customer exposure

A major communications service provider in Western Europe needed to gain a comprehensive, real-time view of its customer financial risk, as its existing credit and fraud management processes were decentralized and limited. To address this challenge, the CSP partnered with vendor Neural Technologies to develop a unified Customer Exposure System to replace their traditional, separate monitoring tools.

Neural Technologies implemented a combined fraud and credit management solution that uses neural networks to set dynamic, behavior-based exposure limits for each customer. This provided the CSP with a holistic view of risk across business units, leading to more efficient monitoring, improved decision-making, and a reduction in duplicate efforts. The solution also consolidated data, reducing hardware and IT support needs while ensuring compliance with data segregation requirements.