Case Study: Remitly achieves 20% immediate cost reduction with NeuraFlash Service Cloud Voice

Remitly Immediately Reduces Cost By 20% Following Implementation Of Service Cloud Voice

Remitly, an international payments company, faced challenges with a telephony system that lacked scalability and necessary capabilities. They partnered with NeuraFlash to implement a solution using Service Cloud Voice to address these issues.

NeuraFlash implemented Service Cloud Voice, which integrated seamlessly into the Salesforce console and was completed in just three to four weeks. This solution optimized both the customer and agent experience. As a result, Remitly immediately achieved a 20% reduction in costs and a 15% increase in agent efficiency.

Remitly