Case Study: quip achieves 48% increase in case deflection with NeuraFlash and Agentforce Service Agent

quip boosts case deflection by 48% with NeuraFlash

quip, a direct-to-consumer brand known for its electric toothbrushes and oral care products, faced a challenge with its legacy chatbot, which could only provide scripted responses. This limitation failed to meet customer expectations for natural interactions and led to rising volumes in live chat and email support. To elevate its customer experience, quip partnered with NeuraFlash to implement the Agentforce Service Agent solution.

NeuraFlash implemented an AI-powered Agentforce Service Agent across quip's digital platforms. This solution delivered a 48% increase in case deflection and significantly faster resolution times, while also enabling seamless handoffs to live agents. With this strong ROI, quip is now scaling the solution to automate up to 50% of all order-related inquiries.

Quip