Case Study: Sonos achieves a 20% shift to digital channels with NeuraFlash’s Einstein Bot and Salesforce Chat

Leading Electronics Company Inspires A 20% Shift To Digital Channels

Sonos, a leading consumer electronics company, sought to improve its customer support by deflecting service cases and enabling better self-service. Their goals were to reduce the average handle time for agent chats. To tackle this challenge, they partnered with NeuraFlash for a solution involving Salesforce and AI.

Working with NeuraFlash, Sonos implemented a best-in-class Einstein Bot integrated with Salesforce Chat. This solution successfully inspired a 20% shift to digital channels and achieved a 40% increase in chat deflection for the company. Furthermore, NeuraFlash helped Sonos reduce average agent handling time and improve their overall customer satisfaction (CSAT) scores.

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