Case Study: Blue Star Glass achieves higher CSAT and efficiency with NeuraFlash's Amazon Voice Bot

Blue Star Glass uses Amazon Voice Bot to increase CSAT & Efficiency

Blue Star Glass, a manufacturing company, was receiving over 400 calls per day for order and delivery status updates, overwhelming administrative staff with inquiries that could be automated. The company’s order status data lived in a proprietary ERP system with no API, and building a self-service solution had previously been too costly. NeuraFlash provided the vendor expertise behind the project, using Amazon Connect and Amazon Lex with Salesforce Sales Cloud.

NeuraFlash designed and implemented an Amazon Lex voice bot on Amazon Connect that integrated with Salesforce Sales Cloud and connected Blue Star Glass’s proprietary ERP data into Salesforce to automate order and delivery status requests. The solution deflected 50% of calls and reduced agent time by 10 hours per day, allowing employees to focus on higher-value sales interactions while improving customer satisfaction and efficiency.