Case Study: Baker Roofing Company streamlines roofing operations with NeuraFlash and Salesforce

Baker Roofing Company cuts work order creation from 10 minutes to 31 seconds with NeuraFlash

Baker Roofing Company, a family-owned business established in 1915, faced challenges in its labor-intensive industry, including helping customers understand inaccessible roofing issues and improving manual, paper-based processes for its employees. Partnering with NeuraFlash, the company sought to revolutionize its customer service and employee satisfaction through a digital transformation using Salesforce solutions.

NeuraFlash implemented a suite of Salesforce solutions, including CPQ, Field Service, the Field Service Mobile App, a Custom Photo Capture solution, and MuleSoft for integration. This streamlined operations by introducing digital documentation and guiding technicians via mobile devices. A key result was reducing the work order creation process from 10 minutes down to just 31 seconds. NeuraFlash helped Baker Roofing modernize its operations, leading to improved inventory accuracy, pricing consistency, and more efficient service dispatch.

Baker Roofing Company