Case Study: a major health & life sciences provider improves patient scheduling efficiency with NeuraFlash

a major Health & Life Sciences provider increases chair utilization and books more appointments per day with NeuraFlash

The customer, a major health and life sciences provider, was struggling with outdated scheduling systems. Inefficient processes led to clinic chairs being booked for longer than necessary and medical staff spending excessive time on manual appointment coordination. This resulted in lost revenue and reduced time for patient care. They partnered with NeuraFlash to address these challenges using Salesforce Field Service and Experience Cloud.

NeuraFlash implemented a solution that treated clinic chairs as the schedulable resource, optimizing the scheduling model through Salesforce Field Service. They also deployed a self-service patient portal using Experience Cloud. This resulted in more efficient appointment booking, increased chair utilization, and a reduction in manual tasks for staff. The outcomes included more patients seen per day, recovered revenue, and an improved patient experience.