Case Study: a URAC-accredited healthcare organization improves beneficiary access and reduces support costs with Neudesic mobile apps

a URAC-accredited healthcare organization lowers call volume with Neudesic and reaches 170,000 providers

The customer, a URAC-accredited healthcare organization, sought to reduce costs and improve its beneficiaries' experience by providing mobile access to medical and account information. They partnered with vendor Neudesic to develop a native mobile application for the Android and iOS platforms using their mobility expertise.

Neudesic designed and built a comprehensive mobile solution that enabled users to access accounts, make payments, and receive important plan information. The results for the healthcare organization included a reduced call center volume, which lowered costs and increased service efficiency, and easier training for beneficiaries on healthcare services. Neudesic's solution also optimized collaboration for the company's disease management program.