Case Study: William Woods University achieves 15-minute issue resolution and reduced ransomware risk with Netwrix Auditor

William Woods University Resolves User Issues in 15 Minutes and Mitigates Damage from Ransomware

William Woods University, a private liberal arts school with over 3,500 students across one main and two remote campuses, relied on a two-person IT team to support more than 5,000 users. With hundreds of daily events and limited visibility into Active Directory and file shares, the team struggled with inefficient log monitoring, slow user-issue resolution, and exposure to data risks that could disrupt teaching and learning.

Deploying Netwrix Auditor (for Active Directory, Windows Server and file servers) delivered quick wins: helpdesk staff now resolve account and logon issues in about 15 minutes, administrators cleaned and archived stale data across 9 TB of shares, and a misbehaving app that made thousands of needless changes was identified. By removing excessive permissions and improving storage organization, the university boosted IT efficiency, optimized storage use, and reduced the risk of data exposure and ransomware impact.

William Woods University

Robert Harrison

Server Administrator