Case Study: Population Council cuts IT help‑desk costs and automates identity management with NetWrix Identity Management Suite

Straightforward Identity Management Minimizes Routine Administration Costs

The Population Council, an international nonprofit working to improve reproductive health with offices in 18 countries, faced growing strain on its global IT help desk from routine identity and account administration. An internal audit also flagged the need for better management of system and inactive accounts, so the organization sought a simple, quickly deployable identity-management solution that would reduce help-desk involvement and avoid major infrastructure changes.

They implemented NetWrix Identity Management Suite to automate user lifecycle tasks, enable self-service password management, enforce password policies, and automatically deprovision inactive accounts with proactive alerts. The deployment was fast and required minimal training, relieving the help desk of routine tickets, meeting audit requirements, improving monitoring of unused accounts, and prompting consideration of additional NetWrix tools.

Population Council

Stan Mierzwa

IT Director, Population Council