Case Study: Silverstone Group reduces helpdesk calls and boosts user productivity with NetWrix Password Expiration Notifier

Solving Password Expiration Issues in a Windows 7 Environment

SilverStone Group, a full-service insurance firm with about 200 users across five offices, ran into a major support issue after upgrading to Windows 7: the OS no longer displayed password-expiration reminders. Users were getting locked out without warning, driving a surge in helpdesk tickets and hurting productivity and customer service.

SilverStone deployed NetWrix Password Expiration Notifier to monitor Active Directory and send configurable reminder emails to users (and summary reports to admins). The tool was quick to install and cost-effective, virtually eliminating expired-password helpdesk calls, reducing downtime, and restoring internal productivity.

Silverstone Group

Cathy Kane

Network Engineer, Silverstone Group