Case Study: DAK Americas achieves reduced helpdesk load and lower IT costs with Netwrix Password Manager and Password Expiration Notifier

Self-Service Password Management Decreases Costs and Frees Up IT Resources

DAK Americas, a Charlotte-based manufacturer serving the western hemisphere with TPA, PET resins and polyester fibers, struggled with routine Active Directory password resets and expirations across its 1,000+ users. Frequent forgotten and expired passwords were consuming IT helpdesk time and preventing staff from focusing on higher-priority tasks, and prior in‑house tools and evaluated products failed to meet their needs.

DAK Americas deployed NetWrix Password Manager and NetWrix Password Expiration Notifier to provide a web-based self-service reset/unlock portal (with challenge‑response verification) and automated expiration warning emails. The rollout reduced password-related support tickets, freed IT resources for more strategic work, and improved overall user and helpdesk efficiency.

DAK Americas

Donald Congleton

IT Manager, DAK Americas