Case Study: MedSynergies eliminates password expirations and boosts client satisfaction with NetWrix Password Expiration Notifier

Minimizing Users’ Frustration with Strong Password Policies

MedSynergies, a healthcare IT services provider supporting hospitals and physician practices (about 500 users), was struggling with strict Active Directory password policies that caused frequent, unexpected expirations for clients whose PCs were not on the Windows domain. The recurring lockouts created costly downtime and growing client frustration, so the IT team needed a way to notify and enable off‑domain users to change passwords before they expired.

They implemented NetWrix Password Expiration Notifier, a quick-to-deploy solution that checks AD for upcoming expirations, sends customizable email alerts, and directs users to a web interface to change passwords. Deployment was fast and inexpensive, and the notifier essentially eliminated unexpected expirations, reduced support calls, and significantly improved client satisfaction.

MedSynergies

Kirk Shankle

Network Administrator, MedSynergies