Case Study: Telstra International achieves reduced account lockouts and fewer help-desk tickets with Netwrix Account Lockout Examiner

Minimizing Cost and Impact of Strong Password Policy at a Global Telecommunications Company

Telstra International, a global provider of managed network, data, voice and satellite services and a division of Telstra Corporation Limited, was grappling with frequent Active Directory account lockouts worldwide. Strong password and lockout policies combined with users logging into multiple devices led to forgotten or outdated credentials, generating high volumes of help desk tickets and diverting IT staff from business-critical projects.

Telstra deployed Netwrix Account Lockout Examiner to pinpoint the exact machines causing lockouts, troubleshoot root causes and quickly unlock accounts. The tool was easy to install and use, reduced account-lockout tickets, improved Active Directory troubleshooting and streamlined routine IT operations across the organization.

Telstra International

Pallab Chakraborty

IT Engineer, Telstra International