Case Study: Global Integrated Energy and Chemicals Company achieves rapid detection and resolution of account lockouts with NetWrix Account Lockout Examiner

Fast And Effective Account Lockout Solution In A Big Business Environment

A global integrated energy and chemicals company with 34,000 employees and roughly $10 billion in annual revenue faced a sudden, company-wide surge of account lockouts that overwhelmed the help desk. Many users reported being locked out after a single login attempt, raising concerns about a possible malware outbreak and creating an urgent need to identify the root cause and restore access quickly.

The IT team deployed NetWrix Account Lockout Examiner to receive real-time alerts, pinpoint lockout sources and troubleshoot incidents without disrupting users. The tool quickly identified an isolated engineering network infected with the Conficker worm, allowing administrators to isolate the infection, restore user access, minimize business impact and reduce the burden on the help desk.