Case Study: Royal Dutch Gazelle achieves stronger password security and reduced IT support calls with Netwrix Identity Management Suite

European Manufacturer’s Password Security is Strengthened and Support Team Relieved with Netwrix Identity Management Suite

Koninklijke Gazelle NV, a Royal Dutch bicycle manufacturer with about 450 employees producing over 300,000 bikes a year, faced growing IT pains as more staff worked remotely: Windows password-expiry notifications didn’t reach VPN, Mac or Linux users, leading to frequent account lockouts and a flood of help-desk calls that overloaded IT. Gazelle needed a way to enforce stronger password policies while keeping the process user-friendly and reducing support burden.

Gazelle implemented Netwrix Identity Management Suite, which regularly checks Active Directory for impending expirations, sends customizable advance notifications to remote and non‑Windows users, and alerts IT to account lockouts for real-time troubleshooting. The product was quick to deploy and easy to use, resulting in stronger password security, far fewer support calls, and minimal disruption for end users.

Royal Dutch Gazelle

Xander Bikbergen

Senior System Engineer & Architect, Koninklijke Gazelle NV, Netherlands