Case Study: University of California, San Francisco cuts password support costs and improves security with Netwrix Password Manager

Cost-effective Password Management in a Large University Environment

The University of California, San Francisco (UCSF), a leading health sciences university supporting about 17,000 Windows and Mac users across more than a dozen sites, adopted stronger password policies as part of a security initiative. Those policies generated a surge in password-related incidents that tied up a 100-person IT team, driving up support costs at a time when hiring additional staff wasn’t feasible.

UCSF implemented NetWrix Password Manager to give users secure self-service password reset and troubleshooting capabilities. The automated solution reduced help-desk calls and support time, preserved the stronger security posture, and let IT staff focus on higher-value projects—delivering a cost-effective outcome for the university.

University of California, San Francisco

Kraig Kluba

Manager of Windows Server Support Team