Case Study: E.ON achieves positive ROI and improved customer service with Networked Energy Services smart metering

Reaping the Benefits of the NES System

E.ON Sverige, Sweden's largest utility, sought to do more than just comply with a national mandate for monthly meter readings; they wanted to create an efficient process for data collection, improve invoicing, and build a system capable of supporting future services. To achieve these goals, they selected the NES System from vendor Networked Energy Services for its open, bidirectional, and extensible infrastructure.

The implemented Networked Energy Services solution delivered a strong return on investment, with its value increasing each year. The system achieved a notably high success rate for meter readings, leading to a 56% reduction in customer service calls and a 50% drop in meter-related complaints. These improvements resulted in increased customer loyalty and satisfaction, while also providing E.ON with a platform for future smart grid services.

E.ON

Thomas Pehrsson

Roll-Out Manager