Case Study: Software AG achieves standardized global professional services and improved resource utilization with NetSuite OpenAir

Software AG Standardizes on NetSuite OpenAir As Platform for Global Professional Services

Software AG, a software company headquartered in Darmstadt, Germany, was struggling with fragmented legacy tools, homegrown software and spreadsheets (including Microsoft Projects) across its international offices. Managers could not reliably track budgets and schedules, which hurt resource utilization and forced extra administrative headcount, so Software AG turned to NetSuite OpenAir for a unified professional services platform.

After tests in six focus countries, Software AG standardized on NetSuite OpenAir, unifying each international office on a single system and using NetSuite OpenAir’s common knowledge base as its global support infrastructure. The NetSuite OpenAir implementation integrated accounting and professional services to provide real-time budget and schedule views, automated time-tracking and invoicing, freed project managers to focus on forecasting and revenue recognition, delivered consistent global service, and produced measurable impact such as an estimated 8% reduction in administrative overhead in one office.

Software AG