Case Study: Backstop Solutions Group achieves triple profit margins with NetSuite OpenAir

NetSuite Helps Professional Services Group Triple Profit Margins with Process Automation

Backstop Solutions Group, a Chicago-based financial software firm, struggled with manual project management—relying on a homegrown XPTracker system and Excel—which limited visibility into billable time and expenses, made forecasting and estimating difficult, and required days to reconcile monthly timesheets. To address these challenges they engaged NetSuite OpenAir to modernize time tracking, billing and project reporting.

By replacing legacy tools with NetSuite OpenAir, Backstop’s professional services group automated time capture and billing rules, enabled weekly timesheets and backlog analysis, and differentiated productive versus non-billable work. The results include tripling profit margins, an average increase of 100 billable hours per consultant per quarter, monthly invoicing reduced from two days to about 1.5 hours, budget reports cut from up to two hours to minutes, and faster client responses—demonstrating measurable efficiency and profitability gains with NetSuite OpenAir.

Backstop Solutions Group