Case Study: Jardine Lloyd Thompson Australia achieves 20% productivity boost and AUD $200,000 annual cost avoidance with NetSuite OpenAir

JLT Australia Consultancy Practice Boosts Productivity by 20% with NetSuite OpenAir

Jardine Lloyd Thompson Australia, the Sydney-based insurance consulting arm of JLT, struggled with limited visibility into project and financial data, ad hoc processes, and fragmented time-and-expense systems (multiple Microsoft Word, Excel and Access solutions across 20 offices). To address these challenges they selected NetSuite OpenAir to standardize project, resource and time/expense management and improve fee-setting and service delivery.

NetSuite OpenAir delivered a single, configurable PSA and CRM platform that replaced disparate tools, equipped about 150 consultants, and enabled mobile time-and-expense entry. As a result, Jardine Lloyd Thompson Australia achieved a 20% productivity increase, an estimated AUD $200,000 in annual cost avoidance, improved project accounting and invoicing workflows, and greater client confidence through better resource management and project transparency.

Jardine Lloyd Thompson Australia