Case Study: T2 achieves 96% fill rate and supplier visibility with Netstock

T2 Improves Supplier Visibility and Delights Customers

T2, the Melbourne-born specialty tea retailer, struggled with poor visibility into international supplier lead times and relied on spreadsheets that led to excess of the wrong stock and risky stock-outs. To fix this they implemented Netstock—integrated with their NetSuite ERP—and engaged Netstock Professional Services to audit suppliers and clean up planning data.

Netstock delivered a single‑view dashboard and app-based planning, helping T2 prioritize the top five actions each day, cancel an unnecessary pending order, and reroute containers during Red Sea delays to avoid shortages. As a result of Netstock’s solution and services, planning now takes one planner one day per month, forecasting stabilized, and fill rates rose to 96%, materially improving supply consistency and customer service.

T2

Gabriel Eytan

Global Head of Supply Chain