Case Study: White Label Communications boosts Salesforce calling productivity with Netsmartz CRM Dialer integration

White Label Communications boosts outbound productivity 40% with Netsmartz

White Label Communications, a provider of hosted PBX and SIP trunk solutions, needed to integrate a dialer application directly into its Salesforce CRM. Their agents were manually logging calls outside of the platform, which fragmented customer history, created high administrative overhead, and limited visibility into call analytics. They partnered with Netsmartz to address these challenges.

Netsmartz integrated a CRM-native Dialer application into Salesforce, enabling both inbound and outbound calling without leaving the platform. The solution featured automatic call logging, customer profile creation, and built-in analytics dashboards. This implementation by Netsmartz drove a 40% increase in outbound call productivity, a 40% rise in customer engagement, and a 30% reduction in administrative tasks.

White Label Communications