Case Study: Swiss multinational healthcare organization achieves 99.9% global availability with Netsmartz MuleSoft integration modernization

Swiss Multinational Healthcare Organization boosts observability 85% with Netsmartz

Netsmartz partnered with a Swiss multinational healthcare organization to modernize its legacy integration systems. The client, a global pharmaceutical and diagnostics leader, faced challenges including limited visibility, security compliance gaps, and availability risks for its mission-critical operations across more than 100 countries. They needed a scalable, future-ready architecture to improve observability and support always-on global operations.

Netsmartz implemented a modern API-led connectivity architecture using the MuleSoft Anypoint Platform. Their solution included OAuth 2.0 authentication, centralized error handling, and real-time monitoring via Splunk and AppDynamics to create a fault-tolerant, AI-ready ecosystem. As a result, Netsmartz helped the client achieve a 75% reduction in production incidents, an 85% increase in system observability, and 99.9% availability for business-critical systems.