Case Study: NTT Communications achieves faster quote-to-cash and real-time revenue visibility with Netsmartz

NTT Communications boosts performance 50% with Netsmartz

NTT Communications, a leading global ICT provider and part of the NTT Group, faced significant front-office inefficiencies at its Americas affiliate. Manual data entry and disconnected systems between legacy platforms and Salesforce led to long quote-to-cash lead times and a lack of real-time revenue visibility. To address these challenges, they partnered with vendor Netsmartz for a Salesforce and process automation solution.

Netsmartz implemented a comprehensive integration using Informatica to establish seamless data flow with Salesforce, alongside Apex logic for automated revenue calculations. This solution automated front-office processes and reporting for NTT Communications. The results included a 50% increase in performance, a 60% streamlining of processes, and a 30% decrease in bounce rate, significantly cutting quote-to-cash timelines and providing real-time revenue visibility.

NTT Communications