Case Study: Canopy Management achieves scalable Amazon seller software and server stability with Netsmartz

Canopy Management protects over 80% of paying customers with Netsmartz

Canopy Management, a major player in the Amazon seller agency ecosystem, faced critical challenges with its primary software system. Their server was overwhelmed by data-heavy Cron jobs, leading to customer complaints and lost revenue, and they lacked the internal development resources and system design to fix it or address a significant feature backlog. They urgently needed a solutions framework and a full team, partnering with vendor Netsmartz for development and maintenance.

Netsmartz deployed a Solutions Architect and DevOps Engineer to first resolve the server chaos, executing a lift-and-shift to Azure and proposing containerization for better performance. They then provided a full development team, led by a project manager, to handle new feature development—including product targeting for ads—and establish standardized processes. As a result, Netsmartz protected over 80% of the client's paying customer base and successfully delivered a quick MVP, stabilizing the business.

Canopy Management