Case Study: Bath Manufacturer Organization enhances customer experience with augmented reality by Netsmartz

Bath Manufacturer Organization expands from 3 to 14 with Netsmartz in 16 months

The vendor Netsmartz partnered with a leading bath manufacturer organization to address a significant digital transformation challenge. The customer needed to augment its team with specialized expertise in Microsoft Dynamics and Augmented Reality (AR) to build cost-effective ERP and CRM software with mobile integrations, ultimately aiming to modernize its traditional business operations.

Netsmartz provided a rolling resource engagement model, starting with three professionals and scaling the team to fourteen over 16 months. The solution included developing a robust AR-based product for bath fittings, managed through JIRA. This allowed the customer to enhance its consumer experience and offer better customizations, leading to improved profitability by enabling customers to be served from home.