Case Study: a supply chain management provider achieves 40% higher throughput with Netscribes

Supply Chain Management Provider - Customer Case Study

Netscribes partnered with a leading supply chain management solutions provider based in Utah. The client faced a challenge in scaling its operations, as its team of 90 agents was manually processing over 20,000 complex service requests for supplier onboarding and renewals, which involved detailed risk assessments across health, safety, compliance, and financial viability. This manual process was a bottleneck to growth.

Netscribes developed a tailored browser-based automation solution integrated with the client’s Salesforce and document management systems. The solution used a rule engine to automatically verify and approve service request documents, which streamlined the entire process. This technology implemented by Netscribes resulted in a 40% increase in overall throughput, allowed the processing of 28,000 requests with the same team, and reduced average onboarding time from 5 days to 3.