Case Study: a leading Indian e-commerce company revives revenue and trust with Netscribes fraud management

Leading Indian E-commerce Company - Customer Case Study

A leading Indian e-commerce company faced significant revenue loss and a decline in customer trust due to a growing problem with fraudulent returns, particularly for high-value items like electronics. To combat this, they partnered with the vendor Netscribes and its fraud management services.

Netscribes implemented a comprehensive solution that involved processing over 5.3 million return incidents with a dedicated team of over 200 specialists. The results were substantial, as Netscribes helped protect revenue worth over 3,000 crores and elevated the Return Acceptance Rate to 12.5%. This led to a major reduction in fraud-related losses and helped restore customer confidence in the platform.