Case Study: India's Largest Online Marketplaces Company achieves 99.5% content accuracy and 8-hour SKU turnaround with Netscribes

India’s Largest Online Marketplaces Company - Customer Case Study

A major online marketplace in India faced a challenge with its new product content workflow. As the volume of products grew, it became extremely difficult to audit seller-submitted information for accuracy and completeness, with an inefficient turnaround time of over 48 hours per SKU. They needed a solution to scale this process and partnered with Netscribes for a quality audit service.

Netscribes implemented a two-tiered solution with dedicated teams for content and image auditing. This approach ensured all product information and images met strict guidelines for quality and compliance. As a result of working with Netscribes, the client dramatically reduced its average turnaround time from 48 hours to just 8 hours per SKU while achieving a 99.5% accuracy rate, enabling them to add over 3 million new products monthly.