Case Study: a Utah-based supply chain supplier achieves 40% higher throughput with Netscribes compliance automation

How they partnered with Netscribes to identify opportunities, implement strategic automation solutions, and achieve remarkable results

The client, a Utah-based supply chain risk management leader, partnered with Netscribes to address the challenge of manually processing over 20,000 service requests for its vast network of 125,000+ suppliers. With a team of 90 agents, the rigorous supplier onboarding and renewal process, which covered compliance in areas like health, safety, and ESG, was time-consuming and limited the company's ability to scale its operations efficiently.

Netscribes implemented a compliance automation solution featuring a browser-based extension and a rule engine integrated with Salesforce. This technology streamlined document retrieval and verification, enabling automated approvals or rejections. The solution delivered by Netscribes resulted in a 40% boost in throughput, allowing the same team to process 28,000 requests while cutting the average review time per request from two days down to just one.