Case Study: Rock Materials streamlines delivery routing and proof-of-delivery with NetScore Technologies

Rock Materials streamlines 60-daily delivery routes with NetScore

Rock Materials, a Texas-based supplier of building stone and masonry materials, faced significant challenges in managing its complex delivery operations as it expanded. The manual process of planning daily routes was extremely time-consuming, requiring a dedicated employee to consider variables like weight, truck capacity, and undefined construction site addresses. To streamline operations and improve customer service, they turned to NetScore Technologies and implemented its NetScore Delivery Routing for NetSuite solution.

NetScore's solution automated the complex route planning process, integrating all critical variables into a computerized system. The implementation provided real-time visibility; drivers now use a mobile app to instantly upload delivery photos and electronic signatures, allowing customer service to immediately access proof of delivery and notify customers. This provided Rock Materials with enhanced accountability and operational efficiency, enabling a seamless transition when their route planner was promoted and giving the team confidence in proving deliveries were made correctly.

Rock Materials