Case Study: a machinery and mining equipment manufacturer streamlines maintenance tracking with Netrix Global

System to Manage Maintenance Provides Insight to Future Costs, Real-Time Dashboards

The client, a machinery and mining equipment manufacturer, faced significant challenges managing its customer maintenance program. Heavy reliance on manual processes using email, Access, and Excel created inefficiencies and provided no visibility into field maintenance for equipment under warranty. The company partnered with Netrix Global to streamline operations and gain actionable insights to project future costs and enhance equipment value.

Netrix Global built a solution leveraging the client's existing SharePoint environment to automate the cumbersome process. Their system merged data into a single warehouse, delivered automated reports, and provided real-time dashboards. This gave the client and its dealers full visibility into machine maintenance schedules and locations, enabling proactive customer communication. The solution eliminated manual data reconciliation and provided a clear competitive advantage through enhanced reporting and dealer performance audits.