Case Study: OLX Group achieves standardized incident management with Netrix Global and AWS

OLX Group unifies incident management across 30+ countries with Netrix Global

OLX Group, a major global online marketplace serving over 322 million monthly users across 30+ countries, faced significant challenges due to inconsistent incident management practices across its regional teams. This lack of standardization led to operational disruptions and limited visibility. Netrix Global partnered with them to redesign their Incident Management Process platform.

Netrix Global implemented a cloud-native solution on AWS with automated workflows integrated into Jira and Slack. This standardized the global incident response process, automated ticket creation, and provided organization-wide dashboards for improved visibility. The results included unified processes across European teams, reduced manual effort, and stronger engineering governance for OLX Group.

OLX Group