Case Study: Fleet Response achieves a scalable, transparent client portal with Netrix Global

New, Scalable Client Portal for Fleet Response Transformed Development Culture

Fleet Response, a provider of claims and accident management services for self-insured vehicle fleets, faced challenges with an aging and difficult-to-maintain client portal. Their internal development team was stretched thin, and their development culture lacked transparency, leading to budget and timeline issues. They partnered with vendor Netrix Global to rebuild the portal into a modern, scalable web application and to transform their internal IT processes.

Netrix Global implemented their custom Agile methodology, The Netrix Way, to re-platform and redesign the portal, now called Visibility. The solution was delivered on time and within budget, resulting in a scalable and extensible cloud application. More significantly, Netrix helped transform Fleet Response's development culture, leading to a new agile workflow, improved transparency between business and IT stakeholders, and a foundation for future internal development.

Fleet Response

Allison Lanzilotta

Executive Vice President