Case Study: Vosges Haut-Chocolat achieves faster order fulfillment with Netrix Global

Ecommerce Process Automation Leads to Superior Information Sharing and Faster Order Fulfillment

Gourmet chocolate maker Vosges Haut-Chocolat faced major operational challenges as its ecommerce business grew. Its separate inventory, accounting, and shipping systems required manual data entry and batch imports, creating bottlenecks that made order fulfillment slow and inefficient. To address these growing pains, Vosges Haut-Chocolat partnered with vendor Netrix Global for process mapping and automation solutions.

Netrix Global developed universal APIs to integrate the client's key fulfillment systems. This solution automated the sharing of order data and connected the order management application to the shipping system, which streamlined processes like label generation. As a result, order processing time was cut in half, from a full day to just half a day. This automation provided a strong return on investment and allowed staff to focus on customer service and growth initiatives.

Vosges Haut-Chocolat

Natalie Markoff

Chief Marketing Officer