Case Study: BankservAfrica achieves seamless, measurable omnichannel employee communication and reaches all employees with Netpresenter

Improving employee experience and reaching all employees at BankservAfrica

BankservAfrica, an automated clearing house in Johannesburg, needed to modernize internal communications after years of relying on email only and to boost engagement among remote and non-desk staff. They selected Netpresenter’s omnichannel communication platform—including a mobile app, screensavers, digital signage and the Alert module—to deliver a seamless, push-button experience and replace lengthy organization-wide emails.

Netpresenter implemented its app, screensavers and digital signage (with SharePoint and YouTube integration) so employees can access news, videos and policy updates on their preferred channel. As a result Netpresenter now helps BankservAfrica reach about 400 remote, non-desk and office workers, creates a social-media–like interaction that increases engagement, and provides measurable readership and engagement statistics as well as emergency-alert capabilities.

BankservAfrica

Madelyn Swanepoel

Internal Communications Channel Manager