Case Study: MEPC improves Wellington Place customer experience with Netpremacy cloud technology

MEPC deploys 3 digital signage solutions with Netpremacy

Netpremacy was approached by MEPC, the operator of the Wellington Place estate, to provide a technology solution for the smooth running of the business complex. A key challenge was the need for a ticketing system that would allow business tenants to log maintenance requests efficiently. Netpremacy recommended Zendesk, a cloud-based customer service software, to meet this requirement.

The solution implemented by Netpremacy also included various digital signage solutions to display information and events across the estate, as well as Google Hangouts Meet Hardware for the property marketing suite. The result was an effective new channel for tenant communication. MEPC's Head of Customer Experience noted that Netpremacy offered a great all-encompassing solution and continues to provide support for its smooth day-to-day running.

MEPC