Case Study: Yorkshire Water achieves full field connectivity visibility and faster troubleshooting with NetMotion Diagnostics

NetMotion Diagnostics Brings Connection Visibility and Speeds Troubleshooting for UK Utility Yorkshire Water

Yorkshire Water, which supports about 1,800 field technicians using Panasonic CF-19 Toughbooks, had relied on the same VPN for more than 15 years and suffered from limited visibility and control over device connectivity. To fix recurring connection failures, slow troubleshooting and unclear coverage, Yorkshire Water adopted NetMotion Mobile Performance Management, including NetMotion Diagnostics.

NetMotion delivered device-level diagnostics, user-generated coverage maps and root-cause analysis so support teams could quickly identify network, SIM or device faults and reduce unnecessary device swaps. The deployment gave Yorkshire Water full visibility of field connectivity, more reliable connections across its service area, faster troubleshooting, fewer support calls and higher satisfaction among field workers and managers.

Yorkshire Water

Martin Day

Technical Lead