Case Study: Cox Communications achieves 10% field technician productivity gains and $500K annual IT savings with NetMotion Mobility

Cox Communications Increases Field Technician Productivity with Reliable Connectivity from NetMotion Software

Cox Communications, the third-largest cable provider in the U.S. with about six million customers and 3,500 field technicians handling more than six million work orders annually, faced persistent connectivity problems that delayed access to its work order management system and forced technicians to call or text the office for information. To fix this, Cox evaluated and deployed NetMotion’s solution, NetMotion Mobility, to improve mobile connectivity for field staff.

NetMotion implemented NetMotion Mobility (alongside Sprint’s EV-DO network and Sybase iAnywhere Afaria for device management) to provide seamless, secure access to backend applications, real-time device visibility, and policy-based control. As a result, Cox reduced repair times and back-office interactions, saw productivity gains of about 10% in many cases, and cut IT support costs by an estimated $500,000 annually thanks to the NetMotion deployment.

Cox Communications

Al Briggs

Director Mobile Solution Services